Software Anomaly Leads to AED Recall

Source: Cardiac Science

A problem associated with Daylight Savings Time (DST) has prompted the recall of all G3 Elite AEDs because a “software anomaly” may cause the devices’ status indicator to malfunction.

The Elite’s manufacturer, Cardiac Science Corporation, is voluntarily recalling the AED, stating in a notice:

“If the device is configured with the DST enabled, it will experience error code “0x99” after Daylight Savings. In this state, the device must be returned to Cardiac Science to clear the error, but can be used clinically if an emergency arises. We are in the process of revising the software and will make the update available free of charge in order to prevent the anomaly from occurring. We are asking customers with affected units to return their devices to Cardiac Science for update.”

The company encourages customers with affected G3 Elite AEDs to immediately:

  • Locate the affected devices;
  • Remove the device from service if it has failed its self-test;
  • Alert all G3 Elite users of the problem; and
  • Contact the Cardiac Science technical support team at 1-262- 953-3500 or (800) 426-0337, or a local representative, to schedule an update – regardless of self-test status.

Cardiac Science is revising the software to prevent the issue from occurring in the future and will make the update available free of charge, the notice states.

Safety Unlimited’s EMS Director, Mark Komins, told SUN News:

” Sudden cardiac arrest can happen to anyone, at any age, at any time. Without an AED on site, people may have to wait several minutes or more to receive life-saving treatment. While CPR is extremely important to survival, the only real fix for sudden cardiac arrest is an AED or defibrillator. Early access and shocking the heart back into a normal rhythm is essential to patient survival.”

With over 20 years’ training experience, Safety Unlimited Inc offers a comprehensive range of classes in CPR and First Aid Training, certified by the American Heart Association.