National Public Safety Telecommunications Week


Ventura Co, CA – National Public Safety Telecommunications Week is April 9 – 15, 2017, and the Ventura County Sheriff’s Office is honoring the public safety dispatchers who serve as the lifeline between people in need and vital law enforcement services. These public safety dispatchers have dedicated their careers to providing superior service to people who have a need for law enforcement assistance. In many cases, the dispatcher can make the difference between life and death.

Each year, the public safety dispatchers and supervisors at the Ventura County Sheriff’s Office handle more than 355,000 telephone calls, including 102,000 9-1-1 calls. Every day, hundreds of people depend on the skill, expertise, and commitment of the dispatchers who work in public safety communications.

These team members help save countless lives by handling emergency telephone calls, dispatching law enforcement resources, and providing moral support to people in distress. Their normal workday is nothing but abnormal in so many ways.

Public safety dispatchers must undergo a rigorous testing and background process before being hired. After they have been hired, new dispatchers must attend the three-week Basic Dispatcher Course that is certified by the Commission on Peace Officer Standards and Training (POST). Typically, their training also includes four additional weeks of classroom training and between 6 – 12 months of on-the-job training before the new dispatcher is allowed to work independently. Even then, approximately 50% of the dispatchers hired are not able to successfully complete the training program due to the unique demands and stress of the job.

Typically, their training also includes four additional weeks of classroom training and between 6 – 12 months of on-the-job training before the new dispatcher is allowed to work independently. Even then, approximately 50% of the dispatchers hired are not able to successfully complete the training program due to the unique demands and stress of the job.

Ventura County Communication Center’s Assistant Communications Manager, Erin Brockus, told SUN News, “dispatchers react within seconds and callers are not put on hold or receive a busy signal when calling. Even in cases where details of location and problem of the caller are not known, usually within 30 seconds, if a cellphone has Phase 2 capabilities, dispatchers can pick up an X and Y coordinate for the phone from the cell tower.”